Aloha Cleaning Pros LLC – Client Service Agreement

This Client Service Agreement (“Agreement”) is entered into by and between Aloha Cleaning

Pros LLC, a Nevada limited liability company (“Company”), and the undersigned client

(“Client”). Company agrees to provide, and Client agrees to receive, certain cleaning services to

be performed at the service location designated by Client (“Premises”), subject to the terms and

conditions set forth below.

1.Scope of Services

Company shall provide only those cleaning services specifically requested by Client and

confirmed prior to the scheduled appointment (“Services”). Company does not provide for mold

remediation, water damage restoration, biohazard or hazardous material cleanup, construction

cleanup or cleaning requiring ladders exceeding six (6) feet. Services are limited to ordinary

residential or light commercial cleaning tasks.

Any additional services requested during or after the appointment may result in additional

charges, which Client agrees to.

2. Arrival Window

Client acknowledges that Company’s technicians may arrive up to fifteen (15) minutes early or

late due to traffic, weather, or scheduling conditions. Such variance shall not constitute a missed

or late appointment.

3. Quality of Service; Limited Satisfaction Remedy

Company will perform the Services in a commercially reasonable manner consistent with

industry standards. If Client has a concern regarding the Services, Client must notify Company

within forty-eight (48) hours of service completion.

Upon timely notice, Company will, at its discretion, provide one (1) corrective visit to address

the identified issue. This corrective visit shall be Client’s sole remedy and Client must provide

reasonable access to the Premises for any corrective visit.

4. Cleaning Materials and Supplies

Company shall supply all standard cleaning materials, products, and equipment necessary to

perform the Services, unless Client specifically requests that Company use cleaning products

supplied by Client.

If Client requires the use of Client-supplied cleaning products, Client shall clearly communicate

this requirement in advance of the scheduled service. Company makes no representations or

warranties regarding the effectiveness, suitability, or safety of Client-supplied products and shall

not be responsible for any damage, adverse reactions, or unsatisfactory results arising from their

use.

Company does not guarantee the use of hypoallergenic, green, fragrance-free, or specialty

products unless expressly agreed to in writing prior to the appointment.

5. Access; Utilities; Client Responsibilities

Client shall ensure that the Premises are accessible at the scheduled time, necessary utilities

(water and electricity) are available, pets are secured and fragile, valuable, or irreplaceable items

are removed or secured prior to service.

Company shall not be responsible for delays, incomplete services, or additional charges resulting

from Client’s failure to meet these obligations.

6. Accidents; Limitation of Liability

Client acknowledges that incidental damage may occur during cleaning, particularly to items

with pre-existing damage, normal wear and tear, or fragile or improperly installed items.

To the maximum extent permitted by Nevada law, Company shall not be liable for pre-existing

damage, normal wear and tear, or damage to unsecured, fragile, or improperly installed items; -

Company’s total liability for any claim arising out of the Services shall be limited to the

amount paid by Client for the specific service giving rise to the claim. Company shall not be

liable for indirect, incidental, consequential, or special damages, including loss of use or loss of

7. No Refund Policy

Client’s sole remedy for dissatisfaction with Services is the corrective visit described in Section

3 above. No refunds will be issued.

8. Deposits; Cancellations

A deposit equal to twenty-five percent (25%) of the estimated service fee is required at the time

of booking to secure an appointment.

If Client cancels the scheduled service more than forty-eight (48) hours prior to the appointment

time, the deposit shall be fully refunded.

If Client cancels the scheduled service within forty-eight (48) hours of the appointment

time, the deposit shall be non-refundable and retained by Company to cover administrative

and scheduling costs.

Company reserves the right to cancel or reschedule services due to emergencies, safety concerns,

force majeure events, or circumstances beyond Company’s reasonable control. In such event,

any deposit paid by Client shall be refunded or applied to a rescheduled appointment, at Client’s

election.

9. Payment Terms

Payment for Services is due as agreed prior to the appointment. Failure to remit payment may

result in refusal of future services. Client agrees to reimburse Company for reasonable collection

costs incurred to recover unpaid amounts, including attorneys’ fees where permitted by law.

10. Independent Contractor Relationship

Company’s cleaning technicians are independent contractors and are not employees or agents of

Client. Client shall not control the manner or means by which the Services are performed.

11. Force Majeure

Company shall not be liable for failure or delay in performance caused by events beyond its

reasonable control, including but not limited to weather conditions, natural disasters, power

outages, or governmental actions.

12. Governing Law; Venue

This Agreement shall be governed by the laws of the State of Nevada, without regard to conflict-

of-law principles.

13. Entire Agreement; Severability

This Agreement constitutes the entire agreement between the parties regarding the subject matter

hereof and supersedes all prior discussions or understandings. If any provision is held

unenforceable, the remaining provisions shall remain in full force and effect.

14. Acknowledgement

By booking services, submitting a deposit or authorizing Services, Client acknowledges that they

have read, understood, and agreed to all terms of this Agreement.